Privacy Policy

1. Introduction

National Promotions Australia ("NPA", "we", "us", "our") is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains how we collect, use, store and disclose personal information when you use npaust.com.au or otherwise deal with us.

2. Information we collect

We may collect: name, organisation, email address, phone number and postal/delivery address; order, quote and payment details; artwork and branding files you supply for decoration; and technical data such as IP address, browser type and site usage collected via cookies and analytics tools.

3. How we collect information

Directly from you when you request a quote, place an order, contact us, or create an account; automatically through cookies and similar technologies when you browse our site; and from third parties such as payment processors and freight carriers involved in fulfilling your order.

4. How we use your information

To process quotes and orders, arrange production and delivery, provide customer support, send order and account updates, and — where you have consented — send marketing communications about products, promotions and industry updates. We do not use your information for any purpose incompatible with these.

5. Disclosure of information

We may share information with trusted third parties strictly to deliver our services: decoration and manufacturing partners, freight and logistics providers, payment gateways, and IT service providers. We do not sell your personal information to third parties.

6. Data security

We take reasonable technical and organisational steps to protect personal information from misuse, interference, loss, and unauthorised access, modification or disclosure, including secure hosting, restricted access and encrypted payment processing.

7. Access and correction

You may request access to, or correction of, the personal information we hold about you at any time by contacting us at theteam@npaust.com.au. We will respond within a reasonable period in accordance with the Privacy Act.

8. Cookies

Our site uses cookies to improve functionality, remember preferences and understand site usage through analytics. You can control or disable cookies through your browser settings; some site features may not function correctly if you do so.

9. Complaints

If you believe we have breached the Australian Privacy Principles, please contact us at theteam@npaust.com.au. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

10. Changes to this policy

We may update this policy from time to time to reflect changes in law or our practices. The updated version will be posted on this page with a revised "last updated" date.

11. Contact us

For any privacy-related questions or requests, contact us at theteam@npaust.com.au or call 1300 2 PROMO.